Streamline your business communications

One of Voice4net’s primary objectives is to generate new and useful tools that integrate telephony and database systems.

We create systems that are as small as 4 ports or as large as several thousand ports. And in most situations, our N-tier architecture enables us to scale up to an unlimited number of ports.

Contact Center HD (CCHD™)

CCHD™ was created to provide easy to use tools for managing both voice and text communication.

With competition on a global basis, increased demand from users and lingering economic uncertainty, contact centers are a critical component in any company’s business and growth strategy. Managing different types of contact mediums effectively such as voice and text enhances your ability to control costs for your most valuable asset, your people. In response to the growing need from our customers, CCHD™ was created to provide easy to use tools for managing both voice and text communication.

At the heart of the solution is our IVR/ACD (Interactive Voice Response & Automatic Call Distribution) solution used to control customer contacts intelligently with your internal resources, your expert workers. Our intelligent media handling capability controls the routing of multi-media contacts efficiently and quickly.

The agent’s desktop can fully integrate with voice, email, web, text and CRM solutions providing call control or pop up screens based on Caller ID or IVR information. IVR applications coupled with ACD configurations leverage the latest voice over IP technology “SIP”. Traditional voice lines can also be used and both SIP and Digital based systems can scale from just a few agents to thousands in a customer premise, hosted solution, or a blended environment as required.

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SPPS - Advanced Desktop Communications

Enhancing the caller experience between the caller, the agent desktop and corporate data.

The primary function of the screen pop is to give the contact center agent more information about the person calling in order to create a more pleasant caller experience. The SPPS package is a robust software system that integrates that information quickly and from a myriad of sources. Screen pops are synonymous with call center productivity and they are critical in the improvement of the caller experience. And the SPPS product series offers the most robust and flexible implementation of any screen server in the industry. From small workgroups to large enterprise implementations this product will fit in any contact center environment where agent desktop productivity is critical.

The SPPS package reduces average call duration by getting information up front and passing that information to the agent for instant feedback.

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Custom IVR

Enhanced communication solutions at the forefront of the Contact Center Industry.

Custom IVR is the single most powerful database-driven telephony solution in the history of automated communications, turning the process of data delivery and acquisition into a simple, effective stream of exchange. Custom IVR compliments available Internet solutions while providing for data acquisition and customer service with a communications device that can be operated by anyone... the telephone. The Custom IVR Simplicity Solution combines the simplicity of the telephone with the connectivity and integration of the Internet.

Custom IVR will enhance your customer's communication experience by creating customized solutions that seamlessly integrate with your database and Internet functionalities over analog, digital or SIP based lines. The Voice4net technology assures a seamless integration with your current PBX and database to provide a truly custom solution.

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Outbound Automation

Enhancing the functionality of the contact center by utilizing multi-purpose dialing technology.

The Voice4net EBS system is a state-of-the-art database-driven telephony environment that provides call centers and public agencies the capability to broadcast time critical information to response teams quickly via the telephone.

The V4-EBS may be configured as an intelligent dispatch system. Calls are either initiated by the IVR (Interactive Voice Response) or accepted from the outside and distributed in an intelligent fashion to emergency response teams (i.e. direct connect to pager, cell phone or email). In addtion, response team members may be automatically connected to an emergency conference call to allow immediate planning and response strategy discussions.

The V4-EBS telephony platform is managed via a standard web browser and may be accessed by any secure location on the network. Unlimited broadcast lists can be created, and detailed descriptions and call strategies are maintained per list. Unlimited phone numbers within the broadcast list may be defined or uploaded from existing standard contact databases.

The EBS platform also may be configured as an automated dialing system. This allows the system to be used for notification and reminders.

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