Custom IVR
Enhanced communication solutions at the forefront of the Contact Center Industry.

ePBX™ is the single most powerful database-driven telephony solution in the history of automated communications, turning the process of data delivery and acquisition into a simple, effective stream of exchange. ePBX™ compliments available Internet solutions while providing for data acquisition and customer service with a communications device that can be operated by anyone... the telephone. The ePBX™ Simplicity Solution combines the simplicity of the telephone with the connectivity and integration of the Internet.

ePBX™ will enhance your customer's communication experience by creating customized solutions that seamlessly integrate with your database and Internet functionalities over analog, digital or SIP based lines. The Voice4net technology assures a seamless integration with your current PBX and database to provide a truly custom solution.

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Advanced Desktop Communications
Enhancing the caller experience between the caller, the agent desktop and corporate data.

The primary function of the screen pop is to give the contact center agent more information about the person calling in order to create a more pleasant caller experience. The SPPS package is a robust software system that integrates that information quickly and from a myriad of sources. Screen pops are synonymous with call center productivity and they are critical in the improvement of the caller experience. And the SPPS product series offers the most robust and flexible implementation of any screen server in the industry. From small workgroups to large enterprise implementations this product will fit in any contact center environment where agent desktop productivity is critical.

The SPPS package reduces average call duration by getting information up front and passing that information to the agent for instant feedback.

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Outbound Automation
Enhancing the functionality of the contact center by utilizing multi-purpose dialing technology.

The Voice4net EBS system is a state-of-the-art database-driven telephony environment that provides call centers and public agencies the capability to broadcast time critical information to response teams quickly via the telephone.

The V4-EBS may be configured as an intelligent dispatch system. Calls are either initiated by the IVR (Interactive Voice Response) or accepted from the outside and distributed in an intelligent fashion to emergency response teams (i.e. direct connect to pager, cell phone or email). In addtion, response team members may be automatically connected to an emergency conference call to allow immediate planning and response strategy discussions.

The V4-EBS telephony platform is managed via a standard web browser and may be accessed by any secure location on the network. Unlimited broadcast lists can be created, and detailed descriptions and call strategies are maintained per list. Unlimited phone numbers within the broadcast list may be defined or uploaded from existing standard contact databases.

The EBS platform also may be configured as an automated dialing system. This allows the system to be used for notification and reminders.

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ConferenceZONE
Our philosophy on every product we sell is "keep it simple". Our telephone conferencing system continues this tradition and adds a few nice functions to make your life a bit easier. We have a nice, clean web browser interface that allows you to easily schedule conferences and view information and history about them including on line web based bill presentment. But for most of us, we don’t care about fancy web interfaces; we just want fast, affordable conferencing on demand. And the ZONE delivers. With low ratesper minute per participant and only 20 seconds to setup a call we make your decision easy as to which conference bridge to use.

www.conferencezone.com

VoicemailZONE
Unified Messaging
In the summer of 2000 we developed a highly sophisticated yet easy to use voice messaging system that could be used in a service bureau environment. This system will scale to more than 100,000 users and has a very complete web interface. Voice mail, fax, conferencing, follow-me and broadcast messaging are just a few of the hundreds of features that this system has to offer.

www.voicemailzone.com